“I watch them every day…”

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If you’re in the Portland area and you haven’t tried the macarons from Decadent Creations, a café and bakery in Hillsboro, you’re missing something special.  My wife and I came across our first macaron about 10 years ago and they’ve been a favorite treat since then.  When we first tried the macarons from Decadent Creations at a farmer’s market a few years ago – we were ruined!  No other macarons come even close to the perfection of those at Decadent Creations; every other macaron is simply a disappointing experience now.  I can’t even choose my favorite from Decadent Creations… maybe…

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The Quiet Wheel

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All workplaces need two primary things to function. 1) The processes by which the work gets done. 2) The people who perform the processes. By this point, you, the reader, are probably thinking ‘Yeah, I knew that!’  But follow this line of thinking for a minute and a very common mistake will be revealed. Supervisors are subject to human nature.  Human nature dictates that we react to the squeaky wheel and ignore the quiet one.  Processes are squeaky wheels.  You see, we measure processes and the results of processes much more often than we do the people of our business….

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