The Quiet Wheel

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All workplaces need two primary things to function. 1) The processes by which the work gets done. 2) The people who perform the processes. By this point, you, the reader, are probably thinking ‘Yeah, I knew that!’  But follow this line of thinking for a minute and a very common mistake will be revealed. Supervisors are subject to human nature.  Human nature dictates that we react to the squeaky wheel and ignore the quiet one.  Processes are squeaky wheels.  You see, we measure processes and the results of processes much more often than we do the people of our business….

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